Due to sanitary reasons we cannot accept returns on any order unless there is a problem with the jewelry. All of our jewelry is brand new and unworn, and we make sure to stand by this statement so our customers are not receiving used jewelry. We want our customers to be happy and if there is a problem or defect in the jewelry we will gladly fix the problem. It is your responsibility however, to make sure you are ordering the right size/gauge. If you aren't sure what your size/gauge is, please visit your local tattoo/piercing shop and they can tell you exactly what size.